Darsha Food Delivery App Shipping Policy
1. Shipping Overview: At Darsha Food Delivery, we are committed to providing you with a seamless and delightful food delivery experience. Our shipping policy outlines the essential information about how we handle the delivery of your favorite dishes, ensuring they reach you fresh, hot, and on time.
2. Delivery Zones: We currently offer delivery services within specified zones, which are carefully chosen to provide optimal delivery times and maintain the quality of the food. You can check if your location is within our delivery zones during the checkout process on the app.
3. Delivery Timeframes: We understand that timely delivery is crucial for an enjoyable dining experience. Our team works diligently to ensure that your order is prepared promptly and delivered within the estimated timeframe provided during the checkout. Please note that delivery times might vary based on factors like distance, traffic, and order volume.
4. Delivery Charges: We strive to keep our delivery charges as reasonable as possible. The delivery fee for your order will be displayed during the checkout process, and it may vary based on your location, order value, and ongoing promotions. Occasionally, we might offer free delivery on selected items or during special campaigns.
5. Order Tracking: We want you to stay informed about the status of your order. Once your order is confirmed and dispatched for delivery, you can track its progress in real-time through our app. You'll receive notifications at various stages, including order preparation, dispatch, and estimated arrival time.
6. Delivery Partners: We collaborate with reliable and trusted delivery partners who share our commitment to providing exceptional service. These partners are trained to handle your orders with care and professionalism, ensuring that your food reaches you in the best possible condition.
7. Special Instructions: During the checkout process, you have the option to provide special delivery instructions. If you have any preferences regarding where your order should be left, gate codes, or any other relevant details, please include them in this section. We will do our best to accommodate these instructions, keeping in mind the safety and well-being of both our customers and delivery partners.
8. Contactless Delivery: Your health and safety are our priorities. In light of the ongoing circumstances, we offer contactless delivery by default. Our delivery partners will place your order at your doorstep or the designated delivery spot, and you will receive a notification once it's there.
9. Order Issues and Support: While we strive for perfection, there might be rare instances when things don't go as planned. If you experience any issues with your delivery, such as missing items, incorrect orders, or delays, please reach out to our customer support team through the app. We are available to assist you and resolve any concerns you may have.
10. Policy Updates: Our shipping policy might be updated from time to time to reflect changes in our services and processes. We recommend reviewing this policy periodically to stay informed about any modifications that might affect your experience with Darsha Food Delivery.
At Darsha Food Delivery, we believe that every order is a journey, and we are dedicated to making that journey a delightful one for you. Your satisfaction is our ultimate goal, and we thank you for choosing us to satisfy your culinary cravings.
