Darsha Food Delivery App Refund Policy

At Darsha Food Delivery, we are committed to ensuring your satisfaction with every order you place through our app. We understand that circumstances may sometimes change, and you might need to cancel an order or request a refund. Our refund policy is designed to be fair and transparent, outlining the various scenarios in which refunds can be processed. Please take a moment to review our refund policy below:

Order Cancellation and Refund Eligibility:

1. Cancellation before Restaurant Acceptance: You can cancel an order at any time before the restaurant accepts it, and a full refund will be processed to your original payment method.

2. Cancellation after Restaurant Acceptance: Once the restaurant has accepted your order, cancellations are subject to the restaurant's policy. If the restaurant allows cancellations at this stage, you will receive a refund after deducting any applicable charges or fees as determined by the restaurant.

3. Cancellation due to Restaurant Delay: In the event that the restaurant encounters unexpected delays that significantly impact the estimated delivery time, you have the option to cancel the order for a full refund.

4. Order Issues: If you receive an incorrect order, a damaged item, or an order with missing items, please reach out to our customer support within [X] hours of receiving your order. We will investigate the issue and provide a suitable resolution, which may include a refund or replacement, depending on the circumstances.

5. Quality Issues: If you are unsatisfied with the quality of the food you received, please contact us within [X] hours of delivery. We may request photographic evidence to assess the situation. If the quality issue is confirmed, we will provide a refund or credit.

Refund Process:

• Refunds will be issued to the original payment method used for the order.
• Depending on your payment method and bank, it may take [Y] business days for the refund to reflect in your account.

Exceptions:

• If an order was canceled by Darsha Food Delivery due to unforeseen circumstances or technical issues, a full refund will be issued.
• If an order is in progress or already delivered, refunds will not be issued unless there is a valid reason as per the policy mentioned above.

How to Request a Refund:

To request a refund, follow these steps:

1. Go to the "Order History" section in the app.
2. Find the relevant order and tap on it.
3. Select the "Request Refund" option.
4. Follow the prompts to provide the necessary information and submit your request.

Contact Us:

If you have any questions or concerns about our refund policy or need assistance with a refund request, our customer support team is available [mention working hours and contact options, such as email, live chat, or phone].

Please note that our refund policy is subject to change, and any updates will be communicated through our app and website.

Thank you for choosing Darsha Food Delivery for your culinary cravings. We're here to ensure your dining experience is delightful from start to finish!