Darsha Food Delivery App Cancellation Policy

At Darsha Food Delivery, we understand that plans can change unexpectedly, and sometimes you might need to cancel an order you've placed. We strive to provide you with a seamless and convenient experience, even when it comes to order cancellations. Please take a moment to familiarize yourself with our cancellation policy outlined below.

1. Cancellation Timeframe:

• You can cancel your order anytime before the restaurant begins preparing your food. This window usually spans from the time you place the order until the "Preparing" status is indicated in the app. Once the restaurant starts preparing your order, it cannot be canceled.

2. Cancellation Methods:

• To cancel an order, log in to the Darsha Food Delivery app and navigate to your order history.
• Locate the specific order you wish to cancel and select the "Cancel Order" option.
• Follow the prompts to confirm the cancellation. A cancellation confirmation will be sent to your registered email address.

3. Cancellation Fees:

• Orders canceled within the specified timeframe will not incur any cancellation fees. We believe in providing our customers with flexibility and understanding.
• However, if the cancellation request is made after the restaurant has started preparing your order, the order amount will be charged in full as the food is already being prepared.

4. Refund Process:

• For orders canceled within the allowed timeframe, the payment amount will be refunded to your original payment method within 3-5 business days.
• In cases where cancellation fees apply, no refund will be provided, and the order amount will be retained.

5. Cancellation Etiquette:

• While we encourage our customers to take advantage of our cancellation policy, we also kindly ask for your consideration. Canceling orders frequently can impact the overall experience for both customers and our restaurant partners.

6. Contact Support:

• If you encounter any issues while canceling an order or need further assistance, our customer support team is available to help. You can reach out to us through the app's "Contact Support" feature or visit our Help Center on the Darsha Food Delivery website.

At Darsha Food Delivery, we value your satisfaction and strive to provide a user-friendly platform that meets your needs. Our cancellation policy is designed to accommodate your changing plans while ensuring fairness to our restaurant partners. We appreciate your trust in us for your food delivery needs.

Note: The Darsha Food Delivery app cancellation policy is subject to change, and any updates will be communicated through the app and our official communication channels.